Legal
Privacy Policy
How we collect, use, and protect your information.
Effective Date: June 1, 2025 · Last Updated: June 10, 2026
CannaNova (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at canna-nova.com. Please read it carefully. If you do not agree with the terms of this policy, please discontinue use of our site.
1. Information We Collect
Information You Provide Directly
When you fill out our contact form, wholesale application, or any other form on this site, we collect the information you submit — such as your name, email address, phone number, company name, and message content. We only collect information that you voluntarily provide to us.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is used solely for site performance monitoring and analytics.
Cookies and Similar Technologies
Our site may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how visitors interact with our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of the site may not function properly without cookies.
2. How We Use Your Information
To Respond to Your Inquiries
The primary use of any information you submit is to respond to your contact or wholesale inquiry. We use your email address and phone number to follow up on your request in a timely manner.
To Improve Our Services
Aggregate, anonymized data about site traffic and usage patterns helps us improve the content, layout, and functionality of our website. We do not use individual-level data for this purpose.
To Send Communications
With your consent, we may send you informational emails about new products, strain availability, or relevant industry news. You may opt out of these communications at any time by clicking the unsubscribe link in any email we send.
3. How We Share Your Information
We Do Not Sell Your Data
CannaNova does not sell, rent, or trade your personal information to any third party for marketing purposes. Period.
Service Providers
We work with a limited number of trusted third-party service providers to operate our website and deliver communications — including email delivery services (Resend) and live chat support (Tawk.to). These providers only receive the data necessary to perform their specific service and are contractually obligated to protect it.
Legal Requirements
We may disclose your information if required to do so by law or in the good-faith belief that such disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the safety of our users or the public.
4. Data Retention
How Long We Keep Your Data
We retain contact form submissions and wholesale inquiry records for as long as is necessary to fulfill the purpose for which they were collected, or as required by applicable law. In general, we keep business correspondence records for up to three years.
5. Your Rights
Access and Correction
You have the right to request access to any personal information we hold about you and to request that any inaccurate information be corrected. To make such a request, contact us at info@canna-nova.com.
Deletion
You may request that we delete your personal information at any time, subject to certain legal exceptions. We will honor deletion requests within 30 days.
Opt-Out
You may opt out of any marketing communications from us at any time, either by clicking the unsubscribe link in our emails or by contacting us directly.
6. Security
How We Protect Your Data
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. Third-Party Links
External Sites
Our website may contain links to third-party websites, including laboratory report portals and partner sites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to review their policies before submitting any information.
8. Children's Privacy
Age Restriction
Our website is intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently received personal information from a person under 21, we will delete it immediately.
9. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
10. Contact Us
Questions or Concerns
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at info@canna-nova.com or through our Contact page.